Mocha (#2)

Returns:

• Eligibility: Returns are accepted within 30 days of purchase. Hair extensions must be unused, unopened, and in their original packaging.
• Process: To initiate a return, contact our customer service team at [email/contact info] with your order number and reason for return. We will provide you with a return authorization and instructions.
• Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.

Refunds:

• Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
• Non-Refundable Items: Opened, used, or damaged hair extensions, and items marked as final sale are not eligible for refunds.

Exchanges:

• Process: If you need to exchange your product for a different shade or style, follow the return process and place a new order for the desired item.

Processing Time:

• Order Processing: All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.

Shipping Rates and Delivery:

• Domestic Shipping:
  • Standard Shipping (5-7 business days): $5.99
  • Expedited Shipping (2-3 business days): $14.99
  • Overnight Shipping (1 business day): $29.99
• International Shipping: Rates and delivery times vary by destination. Please refer to the shipping options available at checkout for more details.

Free Shipping:

• Offers: Free standard shipping on all domestic orders over $75.

Tracking:

• Order Tracking: Once your order has shipped, you will receive a shipping confirmation email with a tracking number to track your package.

Shipping Restrictions:

• PO Boxes: We do not ship to PO Boxes. Please provide a physical address for delivery.
• International Duties and Taxes: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.