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T & C

​Roos Luxury Hair - TERMS & CONDITIONS

Effective Date: 28.08.2024

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Welcome to Roos Luxury Hair. By accessing and using our website [www.roosluxuryhair.com](https://www.roosluxuryhair.com) ("Site") and purchasing our products, you agree to comply with and be bound by the following terms and conditions ("Terms"). Please read these Terms carefully before using our Site or services.

 

1. General

  • Acceptance of Terms: By accessing our Site, creating an account, or purchasing products from us, you agree to these Terms. If you do not agree to these Terms, please do not use our Site or services.

  • Eligibility: You must be at least 18 years old or have the legal capacity to enter into a binding agreement to use our Site or purchase products from us.

 

2. Account Registration

  • Account Creation: To make purchases, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and password.

  • Accuracy of Information: You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate and complete.

  • Account Security: You are responsible for all activities that occur under your account. If you suspect any unauthorized use of your account, please notify us immediately.

 

3. Products and Orders

  • Product Descriptions: We strive to provide accurate descriptions of our products. However, we do not warrant that product descriptions, images, or other content on the Site are completely accurate, current, or error-free.

  • Pricing: All prices are listed in [currency, e.g., Norwegian Krone (NOK)]. We reserve the right to change prices at any time without notice. Prices do not include shipping, taxes, or customs duties, which will be calculated and added at checkout.

  • Order Acceptance: All orders are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including stock availability, errors in pricing or product information, or suspected fraud.

  • Payment: We accept payments through major credit cards and Klarna. By providing payment information, you authorize us to charge the applicable payment method for your order.

 

4. Shipping and Delivery

  • Shipping Policy: We offer shipping within Norway and selected international destinations. Shipping fees and delivery times vary depending on the shipping method and destination.

  • Delivery: Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by the carrier or customs processes.

  • Risk of Loss: Risk of loss and title for products pass to you upon delivery to the carrier. You are responsible for providing a secure delivery address.

 

5. Returns and Exchanges

  • Return Policy: We accept returns for a refund or exchange within 14 days of delivery, provided the product is unused, in its original packaging, and in the same condition as when you received it. For hygiene reasons, we cannot accept returns of opened or used hair products.

  • Return Process: To initiate a return, please contact us at post@roosluxuryhair.com with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

  • Refunds: Refunds will be processed within 5-7 business days after we receive the returned item. Refunds will be issued to the original payment method.

 

6. Intellectual Property

  • Ownership: All content on the Site, including text, graphics, logos, images, and software, is the property of Roos Luxury Hair or its licensors and is protected by intellectual property laws.

  • License: We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our express written permission.

 

7. Limitation of Liability

  • No Warranties: The Site and all products and services provided by Roos Luxury Hair are offered "as is" and "as available," without any warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

  • Limitation of Liability: To the maximum extent permitted by law, Roos Luxury Hair shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Site, products, or services. Our total liability for any claims arising from your use of the Site or products shall not exceed the amount paid by you for the products in question.

 

8. Governing Law

These Terms and your use of the Site and our services are governed by and construed in accordance with the laws of Norway, without regard to its conflict of law principles. Any disputes arising out of or related to these Terms shall be resolved in the courts of Norway.

 

9. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site or our services after any such changes constitutes your acceptance of the new Terms.

 

10. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

 

Roos Luxury Hair 
Kongegata 22, 3256 Larvik
Email: post@roosluxuryhair.com
Phone:+47 90 85 86 91

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